Your happiness is our highest priority. Regrettably, given the personal/sanitary nature of these products, we cannot offer a refund or exchange once the product has been shipped unless the product is faulty or defective. Once any bedding leaves our facility we cannot restock/resell the item. Because of the nature of this product, we can accept returns for damaged or defective goods only. These returns must be made within 7 days of your receipt of the product. If you feel you have received a faulty or defective product, please email us at firstname.lastname@example.org for further instructions.